Your rights and our legal practices, answered
Yes. Open your account, go to Settings > Legal & Data, and select 'Download My Data'. We send you a complete record of your deposits, withdrawals, game activity, and stored personal details within 10 business days. You can also request it via live chat.
We retain archived account data for compliance and dispute resolution for the period required by local law. Transaction records remain available if you need to review past activity or resolve payment issues. Contact support to request secure deletion after the retention period ends.
Report the issue to our support team via live chat or email immediately. We pull your account log and payment gateway records to verify the transaction. If the withdrawal was blocked or delayed, we trace it through our payment partner and update you within 48 hours.
Only our support team and compliance staff see your data, and only to process your requests or verify transactions. We never sell or share your personal information with third parties outside payment processors and legal compliance partners.
Yes. We use essential cookies to keep you logged in and to detect fraud. These are necessary for account security. You can disable non-essential cookies in your browser settings without losing core account access, though some features may be affected.
Contact our legal support team via live chat, email, or your account settings. Formal complaints are logged and reviewed within 5 business days. We provide a written response with next steps and any corrective action taken.
Access to our platform depends on local law where you are. If you travel outside Indonesia, your account remains accessible, but we verify your location on login for security. Deposits and withdrawals follow the law in your current region.
